Genesys Cloud Solutions Engineer

Job Summary

A company is looking for a Genesys Cloud Solutions Engineer.

Key Responsibilities

• Design, stage, configure, implement, and support IVR/ACD scripts
• Serve as a resident expert for Genesys CloudCX capabilities, documenting requirements and designing artifacts for implementation
• Provide day-to-day support, perform complex IVR system troubleshooting, and assist with customer acceptance testing activities

Required Qualifications

• Comprehensive telephony background with understanding of WebRTC, SIP, VoIP, and QoS
• 5+ years of hands-on experience in large, multi-site contact center environments
• Experience administrating and supporting PureCloud (Genesys Cloud)
• Proven ability in developing architect flows, scripts, and IVR/ACD attendant scripts
• Strong architecture and systems planning skills with knowledge of omni-channel technologies