Home Care Scheduler (US only)

Job responsibilities:

? Coordinates placement of services between clients and caregivers.

? Schedules caregiver staff for hours of service on new clients and open hours/shifts on existing cases, providing consistency in caregiver scheduling and ensuring clients are matched to appropriate caregivers.

? Maintains computer schedules and ensures timely data entry for schedules and client information.

? Maintains and documents communication with clients, caregivers, and agency operators.

? Tracks and records all instances of assignment refusals, call-offs, late

arrivals, early departures, etc.

? Verifies billed services against requested services.

? Helps maintain client files.

? Maintains client confidentiality and privacy with dignity and respect.

? Participates in client case conferences and orientation.

? Communicates with the agency operator weekly regarding scheduling, availability, attendance, and assignment.

? Answers the telephone and appropriately responds to calls from current and prospective clients and employees

? Manages telephone calls in a supportive, reassuring manner for clients and their families, caregivers, and others.

? Performs other duties as assigned.

Qualifications:

? Home care scheduling experience or background is a plus

? Must be tech-savvy

? Positive and professional demeanor

? Excellent phone etiquette

? Ability to multitask and meet deadlines

? Attention to detail, ability to prioritize and work well under pressure

? Must have excellent Wi-Fi, a smartphone, and desktop or laptop

? Must be responsible and able to collaborate virtually with a team