Idaho Licensed Call Center Agent

Job Summary

A company is looking for a Call Center Representative to support customer inquiries and insurance policy needs.

Key Responsibilities

• Support customer inquiries and insurance policy needs by answering questions regarding coverage, rates, billing issues, and general policy reviews
• Care for customers recently in accidents by demonstrating empathy while setting up new claim reports
• Offer customers additional products based on their needs

Required Qualifications

• A minimum of two years relevant work experience
• OR a minimum of two years post-secondary education
• Ability to multitask and navigate through multiple computer systems
• Customer service experience
• Willingness to work full-time with a combination of weekdays, one weekend day, and evening hours