Implementation Support Representative

Job Summary

A company is looking for an Implementation System Support Representative.

Key Responsibilities

• Serve as the primary point of contact for user setup and troubleshooting of Athena software
• Log incidents and service requests in the ServiceNow ticketing system and escalate complex issues as necessary
• Guide users through issue resolution processes and provide regular status updates on incidents

Required Qualifications

• H.S. Diploma or GED required
• Associate Degree or higher in Information Technology, Computer Science, or a related field preferred
• 2-4 years of experience in IT support, help desk operations, or technical customer service required
• Familiarity with Learning Management Systems (LMS) required
• Basic experience with SQL or Microsoft Access preferred