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Job details

Incident Manager - job 1 of 2

Job Summary

A company is looking for a CSS Incident Manager.

Key Responsibilities
  • Lead response efforts for customer-facing reliability and security incidents, coordinating across teams
  • Manage incident communication, providing timely updates and situation reports to stakeholders
  • Collaborate with teams to improve incident management processes and cultivate a culture of continuous learning
Required Qualifications
  • 7+ years of experience in incident response leadership
  • 5+ years in customer service or support roles within SaaS or technology sectors
  • Experience in 24/7 support environments with on-call rotation availability
  • Hands-on experience with AI-driven tools and incident management platforms
  • Ability to work autonomously in fast-paced, distributed environments

Average salary estimate

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$0K
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SENIORITY LEVEL REQUIREMENT
TEAM SIZE
No info
EMPLOYMENT TYPE
Full-time, remote
DATE POSTED
June 2, 2025

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