Insurance Customer Service Representative - job 1 of 3

Insurance Customer Service Representative

LHH Recruitment is partnering with an insurance company in East Phoenix who is in search of a full time customer service rep to join their team. This role is fully in office, Monday-Friday.

You will be responsible for managing shared email inboxes, answering customer phone calls, preparing and processing documents, and ensuring the overall smooth operation of insurance services.

Key Responsibilities:
• Maintain and manage a shared email inbox, responding to inquiries, forwarding relevant information, and ensuring timely follow-ups.
• Answer inbound phone calls, addressing client needs, providing policy information, and offering excellent customer service.
• Assist in preparing, reviewing, and organizing insurance documents for customers, ensuring accuracy and compliance with company standards.
• Assist with policy renewals, endorsements, and cancellations as needed.
• Coordinate with other departments to resolve customer issues and provide comprehensive support.
• Provide administrative assistance to the operations team, including document filing, data entry, and other clerical duties as required.

Qualifications:
• High school diploma or equivalent required; Associate’s degree or higher preferred.
• Previous experience in insurance, customer service, or administrative support is a plus.
• Strong communication skills, both written and verbal.
• Excellent attention to detail and organizational skills.
• Ability to handle multiple tasks simultaneously in a fast-paced environment.
• Proficient in Microsoft Office Suite (Word, Excel, Outlook).

If you are interested in this job, please apply now!

Pay Details: $19.00 to $21.00 per hour

Search managed by: Cassandra Nienow

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance