Integrated Customer Services Team Lead

Job Summary

A company is looking for an ICS Team Lead.

Key Responsibilities

• Ensure a safe work environment and model the company culture
• Act as the first line of support for the ICS team and manage customer escalations
• Monitor performance metrics and conduct quality assurance and training activities

Required Qualifications and Education

• 3-5 years of experience in customer service and/or data entry
• Experience with telephone systems and data processing
• Proficient in Microsoft Office applications
• Ability to work flexible hours, including evenings and weekends
• Bilingual in English/Spanish is a plus