IT Helpdesk Analyst

Job Summary

A company is looking for an IT Helpdesk Analyst.

Key Responsibilities

• Assists in preparing detailed reporting to drive improvements
• Analyzes issues and supports teams in resolving performance gaps
• Develops and maintains regular reporting in the form of scorecards and KPI reports

Required Qualifications

• Bachelor's Degree preferred
• 0-2 years of relevant work experience
• Knowledge in Customer Experience (CX)
• Data analytics and research experience preferred
• Tableau experience is a plus