IT Service Delivery Manager

Job Summary

A company is looking for an IT Service Delivery Manager.

Key Responsibilities

• Oversee the delivery of IT services to ensure alignment with business objectives and service level agreements (SLAs)
• Bridge communication between technical teams and stakeholders to enhance service quality and customer satisfaction
• Implement IT service strategies and monitor service performance metrics for continuous improvement

Required Qualifications

• A degree in Business, Technology, Computer Science, or equivalent work experience
• 8 - 10 years of end user experience within technology or healthcare
• In-depth knowledge of Cloud, LAN, WAN, Wi-Fi, and cellular technologies
• Project management skills for managing changes and coordinating assets
• Commitment to continual learning of integrated technologies