IT Support Specialist

Job Summary

A company is looking for an IT Support Specialist to provide technical support and resolve IT-related issues.

Key Responsibilities

• Respond to and resolve help desk tickets related to hardware, software, SaaS applications, and user access
• Diagnose and troubleshoot hardware issues, coordinating repairs or replacements as necessary
• Perform basic user account management tasks in Okta and Microsoft 365, including account creation and troubleshooting

Required Qualifications

• 1-2 years of experience in a help desk or IT support role
• Strong understanding of hardware troubleshooting for laptops and peripherals
• Basic knowledge of Okta user administration and Microsoft 365 administration
• Experience supporting SaaS applications
• General knowledge of Windows and macOS operating systems