Oversee documentation and knowledge-sharing initiatives within the ServiceNow Knowledgebase and other platforms
Develop structured knowledge transfer processes and coordinate training sessions for engineering teams
Collaborate with AI/ML engineers to enhance knowledge discovery and ensure seamless knowledge transition between teams
Required Qualifications
BS degree with 5-7 years of experience, MS with 3-5 years, or PhD with 0-2 years of experience
Experience in overseeing documentation and knowledge-sharing initiatives
Proficiency in developing structured knowledge transfer processes and creating SOPs
Familiarity with Knowledge Management Systems such as ServiceNow, Confluence, SharePoint, or Teams
Successful completion of a Public Trust background investigation and clearance
Average salary estimate
$105000
/ YEARLY (est.)
min
max
$80000K
$130000K
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