Live Chat Agent-WFh Remote

• *Job Title:** Live Chat Agent
• *Job Type:** Full-Time
• *Location:** Remote
• *Salary Range:** $22 – $39 per hour
• *Job Overview:**

As a Live Chat Agent at Audacy, you will be responsible for providing excellent customer service and support through online chat. You will assist customers by answering their questions, resolving issues, and ensuring a positive experience with our brand.
• *Responsibilities:**

– Respond to customer inquiries and provide accurate information through online chat

– Troubleshoot and resolve customer issues in a timely and professional manner

– Identify and escalate priority issues to the appropriate team member

– Maintain a high level of customer satisfaction through effective communication and problem-solving skills

– Collaborate with other team members to ensure consistent and seamless customer support
• *Requirements:**

– Proven experience in customer service or a related field

– Excellent written communication skills

– Ability to multitask and prioritize in a fast-paced environment

– Strong problem-solving skills and attention to detail

– Proficiency in using chat software and CRM systems

– High school diploma or equivalent
• Please note that Audacy follows Equal Employment Opportunity guidelines and does not inquire about criminal backgrounds during the hiring process.*

Join our team at Audacy and help us deliver exceptional customer service through online chat!