Live Chat Agent/Call Center Customer Service Representative-Remote Work From Home - job 1 of 3

we are seeking motivated and customer-focused individuals to join our team as Live Chat Agent/Call Center Customer Service Representatives. In this role, you will be responsible for delivering outstanding customer service through live chat and phone interactions. This is a remote work-from-home position, allowing you to provide support to our customers from the comfort of your own home.
? *Responsibilities:**

? Respond to customer inquiries and issues via live chat and phone in a timely and professional manner

? Provide accurate information and assistance to customers regarding products and services

? Troubleshoot technical issues and provide solutions to customers

? Document customer interactions and follow up as needed

? Collaborate with team members and other departments to resolve customer concerns

? Meet and exceed customer satisfaction and performance targets
? *Requirements:**

? Previous experience in a customer service or call center role preferred

? Excellent communication skills, both written and verbal

? Ability to multitask and prioritize in a fast-paced environment

? Proficiency in using live chat platforms and phone systems

? Strong problem-solving skills and attention to detail

? High school diploma or equivalent required; college degree preferred.