Live Chat Support

Job Title: Live Chat Support

Company: Aversan inc.

Location: United States (Remote)

Company Description:

Aversan inc. is a rapidly expanding company that specializes in providing innovative and cutting-edge technology solutions to a wide range of industries. Our team is made up of highly skilled and motivated individuals who are passionate about delivering the best products and services to our clients. We are committed to creating a positive and inclusive work environment where employees can thrive and grow in their careers.

Job Overview:

We are currently seeking a dynamic and customer-oriented Live Chat Support to join our growing team. In this role, you will be responsible for providing prompt and efficient online customer support via live chat, ensuring that our clients are satisfied with our services and products. The ideal candidate is someone who is highly skilled in communication, has exceptional problem-solving abilities, and is driven to consistently exceed customer expectations.

Key Responsibilities:

– Respond to customer inquiries and requests through live chat in a timely and professional manner

– Provide technical support and troubleshooting for our products and services

– Address and resolve customer issues, complaints, and concerns effectively

– Escalate complex issues to the appropriate teams for resolution

– Maintain a positive and empathetic attitude towards customers

– Collaborate with the sales team to identify potential upsell opportunities

– Monitor and report on customer satisfaction and suggest improvements to enhance the customer experience

– Stay up-to-date on product knowledge and industry trends to effectively assist customers

– Meet or exceed performance metrics, including response and resolution time, customer satisfaction ratings, and sales targets

Qualifications:

– High school diploma or equivalent, college degree preferred

– Minimum 1 year of experience in a customer service or technical support role

– Excellent verbal and written communication skills

– Strong problem-solving and critical thinking abilities

– Familiarity with live chat systems and CRM software

– Proficient in multitasking and managing time effectively

– High level of empathy and patience to handle difficult customer situations

– Ability to work in a fast-paced environment and adapt to changes quickly

– Sound knowledge of computer hardware and software

– Bilingual or multilingual proficiency is a plus

Why Work for Aversan inc.:

– Competitive salary and benefits package

– Opportunities for career growth and development

– Collaborative and inclusive work culture

– Dynamic and exciting projects to work on

– Fun company events and team building activities

– Employee recognition and rewards program

Join our team of dedicated professionals and be a part of our growing success! Apply now to become a Live Chat Support Representative at Aversan inc.!