Loss Mitigation Liaison - job 2 of 2

Job Summary

A company is looking for a Loss Mitigation Liaison I, responsible for managing the loss mitigation process for mortgage loan borrowers.

Key Responsibilities

• Act as the Single Point of Contact for delinquent mortgage loan borrowers, handling inbound and outbound calls
• Document consumer interactions and assist borrowers in reviewing loss mitigation documents
• Communicate loss mitigation decisions and explain foreclosure processes as necessary

Required Qualifications

• Combined 4 years of higher education and/or work experience, including at least 1 year in collections or customer service
• Ability to communicate effectively and professionally over the phone
• Proficiency with word processing and spreadsheet software
• Excellent communication and customer service skills