Develops, evaluates, and enforces department policies, processes, and performance goals
Establishes strategic goals by analyzing business, financial, and operational data
Acts as a liaison with senior leadership and other departments to drive collaboration
Required Qualifications
Bachelor's degree, GXMO certification, or equivalent experience; AART Certification a plus
2+ years of Contact Center Operations supervisory experience
Experience managing remote teams and leading 15+ individuals
PowerBI and PACS experience a plus
Average salary estimate
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