Manager – Workforce Strategy

Description:
• The Workforce Management team’s primary focus is to ensure we have the right people at the right time
• As the Manager, Workforce Strategy for Merchant, you will be the single point of accountability
• Manage staffing, capacity, performance metrics, and issue resolution in real time
• Own KPIs like SLA, occupancy, and queue-specific efficiency
• Report to DoorDash’s Senior Manager, Workforce Strategy for Marketplace and Drive Support Operations
• Manage and align in-house and BPO planners, schedulers, and RTA teams
• Lead OKR setting and progress tracking for your vertical
• Communicate results, blockers, and root causes clearly to leadership

Requirements:
• 5+ years in workforce management or support operations or management consulting
• Thrive in fast-paced, ambiguous environments and love solving complex problems
• Demonstrate deep business understanding and proactive decision-making
• Proven track record of driving performance improvements across cross-functional teams
• Strong analytical skills and comfort with data tools (e.g., SQL, Excel, Tableau)
• Strategic leader who can inspire, align, and hold teams accountable

Benefits:
• 401(k) plan with employer matching
• Paid time off and paid sick leave
• 16 weeks of paid parental leave
• Wellness benefit
• Commuter benefit match
• Medical, dental, and vision benefits
• 11 paid holidays
• Disability and basic life insurance
• Family-forming assistance
• Mental health program