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Medical Device Customer Service Representative image - Rise Careers
Job details

Medical Device Customer Service Representative

Job Summary

A company is looking for a Medical Device Customer Service Representative.

Key Responsibilities
  • Process customer orders and requests for product repair via phone, fax, or email and enter information into the ERP system
  • Manage customer expectations regarding delivery timelines and support pricing dispute processes
  • Address and escalate customer issues, provide warranty information, and assist with customer-related projects
Required Qualifications
  • High School Diploma or equivalent (GED) required
  • 3+ years of related experience in customer service or a similar role
  • Prior experience with medical devices is a significant advantage
  • Strong computer skills with experience in ERP systems and Microsoft Office applications
  • Exceptional customer service skills and strong phone etiquette

Average salary estimate

$60000 / YEARLY (est.)
min
max
$50000K
$70000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

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MATCH
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FUNDING
SENIORITY LEVEL REQUIREMENT
TEAM SIZE
No info
EMPLOYMENT TYPE
Full-time, remote
DATE POSTED
June 2, 2025

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