Medical Specialist/Data Entry Specialist, Medical Information Services (10AM-7PM EST)

Salary: $17.00/hour

Why ClearStar Needs You…

Elevate your career as a Medical Specialist with ClearStar in the dynamic background check and drug screening industry! Join our innovative team to lead and oversee drug screening processes ensuring accuracy and compliance with industry standards. Your expertise and keen attention to detail will be crucial in providing results to clients and maintaining the highest level of confidentiality and integrity. Champion our clients! Swoop in to save the day with your problem-solving and communication superpowers. If you have a passion for precision, client satisfaction, and a commitment to improving workplace safety and health, we want you! Be a part of our mission to set the benchmark in drug screening excellence.

Who We Are:

ClearStar offers employers valuable employment intelligence to better support their recruiting and decision-making by increasing the quality, reliability, and visibility of information through background and medical screening. A seven-time Inc. 5000 honoree and founding member of the Professional Background Screening Association (PBSA, formerly NAPBS), ClearStar has provided innovative technology solutions to businesses in the human capital management industry from its corporate offices in Alpharetta, Georgia, since 1995. Since 2020, ClearStar has been a portfolio company of Hanover Investor Management, a London-based private equity firm. By joining ClearStar, you will have the unique opportunity to learn from industry leaders while making an impact on the lives of others.
• ClearStar Background & Medical Screening
• Our Culture & Values

What You’ll Do:
• Champion ClearStar clients through interaction via phone and written communication to provide exceptional customer service to coworkers and clients
• Partner with clinics and occupational health facilities to obtain necessary documentation for clients
• Provide billing fees for occupational health services in appropriate programs
• Partner with collectors to schedule and perform urine drug screen collections and other screenings at client facilities
• Review occupational health results and forward to clients in a timely manner across multiple platforms
• Analyze, problem-solve, and provide resolution to locate clinics and other occupational health facilities
• Enter new sites and billing information across multiple platforms
• Set up third party billing accounts
• Confirm existing vendor data and update as needed across multiple platforms
• Order vendor products as needed for onsite events
• Utilize Salesforce Customer Relationship Management (CRM) for case management
• Initiate and maintain appropriate documentation of case management from initial report through final resolution

Who You Are
• Previous experience in drug-screening industry a plus!
• MS Office Intermediate User (Advanced User a plus! and Excel Super User a plus plus!)
• Experience in support/client services – customer service orientation essential
• History of successful outcomes in handling difficult situations and customers
• Excellent written and verbal communication with a keen attention to detail
• A strong work ethic, problem-solver, and a goal-oriented mindset
• Well organized, able to prioritize, and efficiently work under high volume conditions
• Works well independently, but also eager to work collaboratively across teams while demonstrating leadership and accountability
• A dedicated home office space that is noise- and distraction-free with access to a reliable and secure high-speed internet connection. Cable or fiber internet connections (at least 75mbps download/10mbps upload) are preferred, as satellite connections often cannot support the technologies used to perform day-to-day tasks.

Compensation & Benefits:

Exciting and meaningful learning and development opportunities await at ClearStar! Join us on a journey of discovery and empowerment – where every opportunity is a stepping stone to success and growth. This position is also eligible for excellent benefits that include paid healthcare and life insurance premiums, low cost dental and vision insurance, employee assistance program, 401K matching up to 4%, 17 days of paid time off, 8 company paid holidays, and 2 additional days of paid time off for volunteer activities.

The position is eligible for the Searching for Stars Employee Referral Program.

remote work

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