Member Services Supervisor - job 2 of 2

Job Summary

A company is looking for a Member Services Supervisor to manage day-to-day operations of Member Advocates and enhance customer service.

Key Responsibilities

• Coach, engage, and manage Member Advocates to ensure exceptional service
• Monitor performance indicators and address issues through coaching and training
• Promote a positive team culture and identify process improvements

Required Qualifications

• High school diploma, GED, or equivalency required; Associate's Degree preferred
• Minimum 2 years' experience in a leadership role within a Call Center or Customer Support Center
• Experience leading contact center teams and managing performance in a high-volume environment
• Prior experience with chat support and leading virtual teams preferred
• Ability to conduct performance evaluations and mentor staff effectively