Merchant Support Specialist - job 1 of 2

Job Summary

A company is looking for a Merchant Support Specialist I.

Key Responsibilities

• Investigate and resolve escalated cases through various real-time support channels
• Develop expertise in Merchant Support processes, systems, and resources
• Collaborate with Account Owners and sales stakeholders to address inquiries and build confidence in support

Required Qualifications

• 2 years+ of relevant work experience
• Experience in de-escalation tactics and call management
• Self-motivated and positive team player
• Ability to absorb new information quickly and execute at a high level
• Passion for providing a scalable, world-class merchant experience