Mortgage Call Center Representative

Job Summary

A company is looking for a Mortgage Call Center Representative.

Key Responsibilities

• Assist homeowners with routine or complex issues and requests in a high-volume call center environment
• Utilize an advanced telephony system to handle inbound/outbound calls and provide exceptional customer service
• Document all communications with customers and resolve issues while maintaining performance metrics

Required Qualifications

• High School Diploma or equivalent required
• 2 years of Call Center or Customer Service experience preferred
• Basic mortgage product knowledge preferred
• Knowledge of customer service principles and practices
• Ability to work in a fast-paced environment and manage time effectively