NICE Subject Matter Expert

Job Summary

A company is looking for a NICE Subject Matter Expert to identify data fields and API integration to their client's Data Lake.

Key Responsibilities

• Identify data fields for integration with the client's Data Lake
• Provide expertise on Contact Center as a Service using NICE applications
• Demonstrate high-level knowledge in IVR and Call Center data

Required Qualifications

• Extensive experience with NICE applications and the CxOne platform
• Strong expertise in API integration
• High-level knowledge of IVR and Call Center data
• Proven experience as a Subject Matter Expert in NICE
• Ability to work remotely as a contractor