Online Chat Representative/ Live Chat Agent

The Offer
• Opportunity within a company with a solid track record of performance
• Leadership Role
• Join a market leader within Telecommunications

Ideal Candidate

You will be responsible for :
• Acting as the primary point of contact and delivering excellent service standards and advice to clients for their enquiries, complaints, and other service-related issues.
• Working closely with internal stakeholders to solve client issues.
• Performing root cause analysis of issues and non-compliance of service levels and work with various stakeholders to identify and implement opportunities for improvement.
• Developing account plans to enhance service delivery.
• Handling inbound calls and emails in a professional manner.
• Resolving customer inquiries and requests and ensuring strong customer satisfaction.
• Working with various internal teams to ensure prompt and accurate order processing and delivery.
• Escalating customer feedback as required.

The Profile
• You have at least 1 year experience within a Client Services or Customer Service role, ideally within the the Accounting Industry, Asset Management and Telecommunications industry.
• You have good interpersonal and communication skills and are adept at working with multiple stakeholders to drive desired outcomes.
• You possess excellent interpersonal as well as written and verbal communication skills.
• You possess strong analytical skills and are comfortable dealing with numerical data
• You are a strong team player who can manage multiple stakeholders
• You are a strong mentor and coach who can build high performing teams

The Employer

Our client is an outsourced solution for Home Health agencies. Our client saw a need in the marketplace for a fully functioning clinical back office to support agencies who struggle with timely submissions of claims, cash flow issues, regulatory requirements, and lost income.