Operations Support Analyst

Job Summary

A company is looking for an Operational Exam & Business Support Analyst - Consumer Complaints.

Key Responsibilities

• Lead and coordinate regulatory exam activities and cross-functional interactions for the Consumer Complaint Management Program
• Act as the subject matter expert for complaint-related topics, managing the collection and delivery of examination materials
• Drive the regulatory examination process and communicate findings to senior leadership

Required Qualifications

• 1 year of experience at the company or 3+ years in complaints programs within the financial services industry
• Expertise in regulatory compliant complaint handling processes and banking regulations
• Proficiency in Excel/Tableau for data analysis and presentation
• Demonstrated ability to manage projects and build strategies with limited information
• Strong organizational skills and experience working with various stakeholders