Outbound Customer Service Advocate - job 1 of 2

Job Summary

A company is looking for an Outbound Customer Service Advocate II to deliver education and information to members and providers.

Key Responsibilities

• Reach out to members and providers for educational or informational support
• Escalate calls when providers cannot deliver solutions
• Document information for quality and performance tracking through CRM applications

Required Qualifications

• High School diploma or GED required
• 1 - 2 years of related experience preferred
• Vocational or technical education may be required in addition to experience
• Experience in a contact center environment preferred