Part-Time CR Arrival Coordinator (05)

About the Role & Team

As an Arrival Coordinator, you will ensure a seamless experience for guests arriving and departing at Disney’s Grand Californian Hotel and Spa. In this role, you will integrate the Guest Services, Valet, and Front Desk Cast Members in creating magical moments and attending to guests’ needs! You will facilitate the guest transition from the arrival kiosk to the bell/valet team and into the lobby.
You will report to the Guest Services Bell & Valet Manager.

This is a Part-Time role.

What You Will Do
• Interact with guests and Cast Members to answer questions, provide directions, event information, and other services to help create a magical experience
• Proactively engage guests and create magical moments that leave a lasting impact
• Coordinate the arrival and departure experience by engaging with VIP coordinators, Special Activities Team, Front Desk/Guest Services, Bellman, Valets, and Guest Relations Team
• Ensure the integrity of the defined processes are met to maintain the guest experience
• Uphold and ensure the industry standards are being met consistently and Cast Members are in the appropriate positions to meet those goals
• Maintain the work location to improve the Show aspect of the Resort

Required Qualifications & Skills
• Part-Time Cast Members must be available to work Friday/Saturday and Sunday
• Valid CA Driver’s license and clean driving record
• Flexible/adaptable (may work a variety of shifts including AM, PM weekends and Holidays)
• Excellent guest service skills. Ability to perform in a fast-paced environment and use guest recovery methods. Can anticipate the needs of Guests
• Self-directed to complete tasks with minimal supervision
• Ability to influence peers and partners to maintain a seamless arrival and departure experience
• Detail orientated, can complete repetitious tasks while maintaining quality
• Able to positively engage with guests, team members, and leaders

Physical Demands & Environmental/Working Conditions
• Walking / Standing: Constantly (up to 8 hours per day)
• Pushing / Pulling: Constantly up to 10 lbs., frequently up to 25 lbs., occasionally up to 50 lbs.
• Lifting: Constantly up to 25 lbs., frequently up to 75 lbs. Cast Members may be required to lift bags weighing up to 75 lbs. into Guest vehicles.
• Bending / Twisting / Kneeling: Frequently (when handling luggage)
• Use of hands: Frequently
• Working Environment: Constantly working outside in sunlight and inclement weather

Preferred Qualifications
• Experience in a fast-paced hotel front-of-house role
• Knowledge of Forbes industry standards and Triple A Diamond standards
• Previous experience as a Doorman/person, Door Captain, Front Desk, or Concierge
• Proficiency in other languages

The hiring range for this position is $26.90-$29.50 an hour. The base pay actually offered will take into account internal equity and also may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.