Patient Customer Service Specialist – Part Time

Description:
• The Patient Customer Service Specialist is a Part Time remote role that provides ridiculously nice customer service over the phone while gathering payments for medical expenses.
• Places and receives phone calls to/from patients of Americollect’s clients to gather payment for medical expenses.
• Offers solutions and negotiates repayment terms that balance the needs of the client, patient, and business.
• Collects demographic, insurance, and other relevant information from patients, making appropriate documentation in internal technology platforms.
• Leverages internal technology platforms and other web-based tools to research and resolve patient questions or concerns.
• Educates patients on the healthcare revenue cycle and repayment programs or incentives to improve their financial well-being.
• Maintains and evolves knowledge of the expectations, processes, and procedures of Americollect’s numerous clients.
• Candidates must be able to train Monday-Friday 11:00am-3:00pm CST for approximately 7-8 weeks.

Requirements:
• High School Diploma/GED preferred.
• 1+ year(s) of experience in a customer service capacity preferred.
• 1+ year(s) of experience contributing to a team culture of learning and growth preferred.
• 1+ year(s) of experience in a call center environment preferred.
• 1+ year(s) of experience in medical/insurance coding and billing preferred.

Benefits: