Patron Services Specialist

Job Summary

A company is looking for a Patron Services Specialist to enhance the experience of its patrons.

Key Responsibilities

• Serve as a responsive point of contact for patrons across multiple platforms, reinforcing the organization's service-driven reputation
• Manage multiple work streams and internal tools to deliver timely, accurate support
• Investigate and resolve issues regarding content in a fast and detailed manner

Qualifications & Skills

• Bachelor's degree or 2+ years of experience in customer service, trust & safety, content moderation, or quality assurance
• Comfortable moderating sensitive or controversial content involving current events and online discourse
• Must be a flexible self-starter able to work independently in a dynamic, fast-moving globally-distributed remote team
• Positive, service-minded attitude with a focus on continuous improvement
• Proficiency in online tools such as tracking systems, Google workspace tools, Slack, and Zendesk; some experience with coding or scripting is preferred