Payroll Support Specialist

Job Summary

A company is looking for a Payroll Support Specialist to provide customer support and enhance user experience.

Key Responsibilities

• Act as the first point of contact for customers via chat, email, and phone to troubleshoot and resolve concerns
• Educate customers on product usage and develop training materials to enhance their experience
• Track requests, identify software bugs, and collaborate with the Support team to improve service

Required Qualifications

• 1-2 years of experience in a technical customer support role or similar
• Experience with web and mobile applications to troubleshoot customer issues effectively
• Ability to learn quickly and adapt to new features and product updates
• Curiosity to tackle new challenges and commitment to thorough customer interactions
• Experience supporting US Payroll software is a plus