Phone Customer Service Representative

Description:
• This role focuses on engaging with customers via inbound phone calls to encourage subscription retention and minimize cancellations.
• Success in this position relies on excellent communication skills, strong problem-solving abilities, and a customer-focused approach to maintain high retention rates and satisfaction.
• The work can be performed remotely or in one of our facilities located in Boone, Des Moines, Tipton or Wilton.
• The remote option requires a noise-free workspace and high-speed internet.
• The company offers computer equipment and paid training.
• You must live within the state of Iowa, preference within 60 miles of 1 of our locations.

Requirements:
• Strong computer navigation skills and PC knowledge.
• Passionate about helping others
• Speak in a pleasant tone, retain composure and gain confidence of the customer
• Proficient ability to read, write and speak the English language
• Identify and anticipate customer needs
• Effectively prioritize work time to ensure productivity standards are achieved
• Make customers feel valued and appreciated
• Attitude to thrive in a fast paced, challenging, team-oriented culture
• Customer Service background or experience working with people

Benefits:
• Health Insurance
• Employee Savings Plan – 401(k)
• Life Insurance
• PTO
• Wear jeans every day
• Regular events that bring you and your coworkers together outside the office for fun, informal events
• Free parking
• Discounts available through CDS Global and Hearst, our parent company