Porsche Conshohocken Automotive Entry Level Service Advisor

Job Title: Entry Level Service Advisor

Location: Porsche Conshohocken – Conshohocken, PA

Employment Type: Full-Time (5 day work week with Saturday rotations)

Compensation Ragne: $52k – $75k annually

Join the Porsche Conshohocken Team – Drive Your Career Forward!

Are you passionate about the automotive industry and eager to begin your career with a luxury brand? Porsche Conshohocken is seeking a motivated and customer-focused Entry Level Service Advisor to support our dynamic service department. This is a fantastic entry-level opportunity to learn and grow within one of the most prestigious names in the automotive world.

Key Responsibilities:
• Customer Interaction:
• Greet customers warmly and assist with service requests
• Listen to customer concerns and help communicate their needs to the service team
• Communication:
• Keep customers informed throughout their service experience
• Provide updates about vehicle issues, repairs, and estimated costs
• Documentation:
• Accurately document customer concerns and technician findings
• Ensure all work orders are clear, complete, and properly filed
• Support Senior Advisors:
• Help schedule appointments and handle incoming service calls
• Assist in providing timely updates and follow-up information to customers
• Shop Organization:
• Help maintain a clean, organized, and efficient service area
• Assist with organizing technician workload and shop scheduling
• Basic Repair & Maintenance (as training allows):
• Support technicians with simple tasks while learning the service process
• Follow-Up:
• Reach out to customers to ensure satisfaction and address any concerns post-service
• Technology Use:
• Learn and utilize dealership service software to manage customer interactions and track vehicle history
• Adhere to Standards:
• Uphold brand and dealership standards for customer satisfaction and professionalism
• Comply with company policies and applicable laws and regulations

Qualifications:
• Strong communication and customer service skills
• Eagerness to learn and grow in the automotive industry
• Ability to multitask in a fast-paced environment
• Previous customer service or automotive experience is a plus, but not required
• Valid driver’s license required

Benefits:
• Health Insurance (Medical, Vision, and dental)
• Supplemental Insurance Options
• 401(k) Retirement Plan
• Training & Career Development Opportunities
• Work with a Prestigious Luxury Brand

Ready to start your journey with Porsche? Apply today and be part of a team where excellence drives everything we do.