Product Connectivity Support Technician

Job Summary

A company is looking for a Product Connectivity Support Tech.

Key Responsibilities

• Provide advanced technical support for automated and connected pool products, including troubleshooting connectivity and system automation issues
• Act as the main point of contact for automation issues, collaborating with internal departments to ensure seamless service
• Document solutions and recurring issues in CRM and ticketing systems, while contributing to the development of technical knowledge bases

Required Qualifications

• Associate or bachelor's degree in information technology, Networking, Computer Science, or a related field (preferred, but not required with equivalent experience)
• 3-5 years of experience in technical support, field service, or IT help desk roles
• Hands-on experience with network troubleshooting (WIFI, Bluetooth, mobile device pairing, and IP configurations)
• Experience working with smart home, automation, or IoT-connected devices (preferred)
• Strong understanding of networking fundamentals (IP addresses, DHCP, port forwarding, firewalls, etc.)