Product Support Analyst(Remote)

Position: Product Support Analyst

Location :Austin, Texas(Remote),

Duration: 03 months

Key Responsibilities:
• Manage the upgrade and troubleshooting of the Power Platform CoE toolkit.
• Provide expertise in Co-Pilot Studio to enhance and streamline development processes.
• Develop, create and manage Power BI reports and dashboards to support business intelligence needs.
• Lead the development and maintenance of Power Platform Canvas apps to meet organizational requirements.
• Collaborate with cross-functional teams to ensure the effective implementation and utilization of Power Platform solutions.
• Conduct training sessions and provide support to team members on Power Platform tools and best practices.

Job Qualifications:
• Power BI expertise: Demonstrated ability to create and manage Power BI Reports and dashboards, with a deep understanding of data visualization and analytics.
• Extensive experience with Power Platform CoE toolkit: Proven track record in managing upgrades and troubleshooting issues.
• Proficiency in Co-Pilot Studio: Strong Knowledge hands-on experience with Co-Pilot studio for development and automation.
• Power Platform Canvas app development: Skilled in developing and maintaining Canvas apps, with a focus on user experience and functionality.
• Strong understanding of Azure Services including Azure Analytics
• Strong problem-solving skills: Ability to diagnose and resolve technical issues efficiently.
• Process documentation skills: Experience in creating and maintaining detailed process documents to ensure clear and consistent workflows.

Candidate Skills and Qualifications:

Minimum Requirements:

Candidates that do not meet or exceed the minimum stated requirements (skills/experience) will be displayed to customers but may not be chosen for this opportunity.

8 Hands on experience administering Microsoft 365 and Microsoft Power Platform component

8 Experience with troubleshooting technical issues, analyzing logs and debugging software applications.

5 Strong understanding of data visualization principles, data modeling using Power-BI

3 Familiarity with Microsoft Azure Services, particularly Azure Active Directory

3 Experience with Dynamic 365 for Customer Services is highly desired.