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Job details

Product Support Specialist - job 3 of 12

Job Summary

A company is looking for a Product Support Specialist to join their User Success team in a remote part-time role.

Key Responsibilities
  • Manage high-volume ticketing, troubleshoot issues, and create bug reports
  • Provide proactive updates to users on reported issues and track their status
  • Suggest updates to Help Center content and follow up on long-standing tickets
Required Qualifications
  • Demonstrated ability in a technical support role
  • Experience with mobile and web platforms
  • Previous experience with a ticketing system (preferably Zendesk)
  • Experience writing queries using SQL is a plus
  • Passion for climate tech and the DERMs space

Average salary estimate

$60000 / YEARLY (est.)
min
max
$50000K
$70000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

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MATCH
VIEW MATCH
FUNDING
SENIORITY LEVEL REQUIREMENT
TEAM SIZE
No info
EMPLOYMENT TYPE
Part-time, remote
DATE POSTED
May 30, 2025

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