Provider Services Supervisor

Job Summary

A company is looking for a Supervisor, Provider Services to lead a contact center team focused on prior authorization services in healthcare.

Key Responsibilities

• Supervise, mentor, and develop a team of contact center representatives
• Monitor daily operations to ensure adherence to service levels and quality standards
• Analyze performance metrics to identify trends and implement improvements

Required Qualifications

• Associate degree or higher in Business Administration, Healthcare Management, or related field preferred
• Minimum of 3-5 years of experience in a contact center environment, with at least 2 years in a supervisory role
• Experience in healthcare, insurance, or prior authorization services is highly desirable
• Proficient in contact center software and CRM systems
• Ability to handle high-pressure situations and maintain a positive attitude