Ramp Agent (Customer Service Agent) – DTW

About the position

As a Ramp Agent at Delta Air Lines, you will play a vital role in ensuring the safe and timely transportation of cargo and baggage. This entry-level position involves physical tasks such as loading and unloading bags, operating ground equipment, and safeguarding cargo from damage. The role requires a commitment to safety and teamwork, with opportunities for career advancement through mentorship from leaders.

Responsibilities
• Safely lift, load, unload, and transport baggage, mail, and cargo to and from aircraft.
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• Guide incoming and departing aircraft from the gate positions to ensure timely connections.
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• Safeguard cargo, baggage, and mail from damage, loss, and weather.
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• Drive and operate ground equipment such as tugs, belt loaders, and tow tractors in congested areas.
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• Operate baggage scanners and computers to ensure accurate routing of baggage.

Requirements
• Consistently prioritize safety and security of self, others, and personal data.
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• Possess a high school diploma, GED, or high school equivalency.
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• Be at least 18 years of age and authorized to work in the United States.
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• Have a valid driver’s license.
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• Proficiency in English is required.
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• Pass a physical ability test (PAT).
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• Ability to hold airport-specific requirements such as a SIDA Badge and Customs Seal.

Nice-to-haves

Benefits
• Competitive salary and industry-leading profit sharing program.
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• 401(k) with generous company contributions up to 9%.
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• Up to 2 weeks of vacation for new hires, earned for use in the following vacation year.
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• Up to 56 hours of paid personal time within a 12-month period.
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• 10 paid holidays per calendar year.
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• 12 weeks of paid maternity/parental leave for birthing parents.
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• 2 weeks of paid parental leave for non-birthing parents.
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• Comprehensive health benefits including medical, dental, vision, short/long term disability, and life insurance.
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• Family care assistance including fertility support, surrogacy, and adoption assistance.
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• Holistic Wellbeing programs for physical, emotional, social, and financial health.
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• Domestic and International space-available flight privileges for employees and eligible family members.
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• Career development programs for long-term career goals.
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• Community service engagement and sustainability initiatives.
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• Business Resource Groups for promoting inclusion and employee connection.
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• Recognition rewards through the platform Unstoppable Together.
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• Access to over 500 discounts and voluntary benefits through Deltaperks.