Remote Call Center Agent - job 1 of 5

Job brief

We are looking for Remote Call Center Agents who will be the liaison between our company and its current and potential clients. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints, and inquiries; keeping customer satisfaction at the core of every decision and behavior.

Responsibilities
• Manage large amounts of inbound and outbound calls in a timely manner
• Follow communication “scripts” when handling different topics
• Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
• Build sustainable relationships and engage customers by taking the extra mile
• Keep records of all conversations in our call center database in a comprehensible way
• Meet personal/team qualitative and quantitative metrics

Requirements and skills
• Must provide own equipment
• Strong phone and verbal communication skills along with active listening
• Must be 18 years or older
• Customer focus and adaptability to different personality types
• Ability to multi-task, set priorities, and manage time effectively
• High school degree
• Must be able to pass a 7-year background check