Remote Call Center Rep – MUST SIT IN TX

About the position

The Remote Call Center Representative position at TEKsystems involves providing premium customer service through effective communication via telephone, chat, and email. The role focuses on assisting customers with logistics, returns, refunds, product inquiries, and website navigation. This is a fully remote position, but candidates must reside in Texas to be considered.

Responsibilities
• Provide premium customer service through telephone, chat, and email communication.
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• Assist customers with logistics of packages, returns, and refunds.
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• Answer product questions and warranty inquiries.
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• Help customers navigate the website and address general questions.

Requirements
• Must reside in Texas to be considered for the position.
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• Preferred experience with email or chat support.
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• Open to working various shifts, including evenings and weekends.

Nice-to-haves

Benefits
• Medical, dental & vision insurance
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• Critical Illness, Accident, and Hospital insurance
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• 401(k) Retirement Plan with pre-tax and Roth post-tax contributions
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• Life Insurance (Voluntary Life & AD&D for employee and dependents)
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• Short and long-term disability insurance
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• Health Spending Account (HSA)
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• Transportation benefits
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• Employee Assistance Program
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• Paid Time Off (PTO), Vacation or Sick Leave