Remote Customer Service Rep – Must be in Augusta,GA (Starts 12/9/2024)

About the position

The Remote Customer Service Representative position at Transworld Systems Inc. is designed for individuals located in Augusta, Georgia, who are eager to assist customers with their accounts. This role involves providing detailed explanations of account statuses, ensuring accurate documentation, and adhering to state and federal regulations. The position offers a full-time schedule with paid training and a comprehensive benefits package.

Responsibilities
• Assist customers with their accounts
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• Ensure all account information is accurately documented in client’s system
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• Provide detailed explanations of account status and inquiries to customers
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• Assist customers with delinquent accounts based on various state guidelines
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• Adhere to State and Federal regulations pertaining to job duties
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• Maintain an average Inbound Handle Time
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• Achieve Quality Assurance goals
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• Adhere to Production measures (time spent on calls, schedule adherence, etc)

Requirements
• Prior call center experience is REQUIRED
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• Excellent written and verbal communication skills
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• Experience navigating multiple systems/screens while speaking with customers
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• Active listening to understand the customers’ needs
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• Great problem-solving skills
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• Must be proficient with Microsoft applications

Nice-to-haves

Benefits
• Paid training
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• Paid holidays
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• Health insurance
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• Dental insurance
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• 401(k)
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• Paid time off
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• Vision insurance
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• 401(k) matching