Remote Customer Service Representative

Job Summary

A company is looking for a Customer Service Representative (Remote).

Key Responsibilities

• Answer inbound calls from customers and address their inquiries
• Educate customers on products and services while processing payments and creating payment plans
• Maintain accurate and up-to-date information for customer accounts

Required Qualifications

• At least one year of call center experience
• Ability to handle multiple priorities and adapt to changing situations
• Experience in deescalating complex customer interactions
• Drive to exceed goals in a fast-paced, metric-driven environment
• Independent problem-solving capabilities