Remote Customer Service Representative/Call Center

Customer Service , CSR , Call Center , Customer Support ,Patient Service, Medical Assistant, Patient Access, Medical Receptionist, Receptionist, Hospital, Medical Center, Pharmaceutical, clinic, healthcare, patient, clinical, Insurance Verification, claims, Prior Authorization, eligibility specialist, insurance, benefits, enrolment

Position Details

Job Title: Call Center Representative

Location : Warwick RI – Onsite Training for 3 weeks

Duration: 6 + Months Contract

Hours – 8:30am – 5:00pm Monday – Friday EST.

Pay rate – $19 to $20

Onsite Training 3 to 4 weeks – 8:00am – 6:00pm EST

Required Experience:

– Suggested 2+ years of experience in Customer Service. Prior Call Center experience is highly preferred.
– Must live within one hour commute of Warwick, RI client building.
– Experience navigating multiple screens while delivering good customer experience.

Skillsets & Proficiencies
• Strong computer/keyboard skills as well as analytical and problem-solving skills
• Quickly grasps information and efficiently solves verbal challenges with strategic thinking.
• Communicates complex verbal and written concepts with ease.

Customer Centric
• A passion for serving customers and a personal commitment to following through in a dynamic, fast-paced environment.
• Professionally demonstrate empathy to others.

What Can Give You an Edge (Additional Skills)
• Suggested 2+ years of experience in Customer Service. Prior Call Center experience is highly preferred.
• High School diploma, GED, some college experience, trade, or professional certification.
• A demonstrated ability to quickly learn and continuously develop functional knowledge and an understanding of company products as well as administrative, claims, underwriting and marketing functions.
• A passion for serving customers and a personal commitment to following through in a dynamic, fast-paced environment.
• Strong computer/keyboard skills as well as analytical and trouble shooting skills.
• Superb listening skills and professional oral & written communication skills with an ability to inspire trust and accountability though an empathetic communication style which promotes a quality image of Client.

How You Help Us Build a Confident Future (Key Responsibilities)
• Communicate with customers via telephone using strong communication skills. Active listening, and empathy.
• Drive solutions that best meet the customer’s needs.
• Analyze and resolve complex customer issues such as requests regarding various product aspects, policy provisions, claim status, basic procedures, etc.
• Ensure each customer experience is exceptional by leveraging effective listening skills, attention to detail, strong intellectual curiosity, and an honest desire to make a difference.
• Efficiently process transactions and refer requests for other policy modifications to appropriate areas. Track responses to ensure completion.
• Support special product and/or service campaigns as needed, or as requested by the customer.
• Efficiently access and navigate multiple electronic systems to provide a complete and integrated response to the customers inquiry.
• Perform these responsibilities in a consistent, professional manner while exercising strong verbal, interpersonal and high-quality service skills.

Job Type: Contract

Pay: $19.94 – $20.00 per hour

Shift:
• Morning shift

Ability to Commute:
• East Greenwich, RI 02818 (Preferred)

Ability to Relocate:
• East Greenwich, RI 02818: Relocate before starting work (Preferred)

Work Location: Remote