Remote Strategic Account Manager

At Authenticom, we are the business behind the business in the automotive industry! We’re a remote-first company, with our headquarters in La Crosse, Wisconsin, and team members across the US and Canada. But location isn’t what defines us. What defines us is how we work together to create exceptional results, no matter where we are.

We are seeking a highly motivated and experienced Strategic Account Manager to join our growing sales team. As a key player in our revenue engine, you will be responsible for driving revenue growth and increasing product adoption by developing and maintaining strong relationships with key customers and vendor partners. This role combines account management, program management, and technical project oversight to ensure customer satisfaction, retention, and expansion. The Strategic Account Manager serves as the primary point of contact for assigned accounts, proactively identifying opportunities to enhance value, optimize solutions, and drive long-term partnerships. A proactive leader and influencer who can anticipate our customers’ needs, build strong relationships, knock down roadblocks and identify new opportunities to grow revenue and enhance the Authenticom Group of Companies Group of Companies brand will excel in this position.

About You:
• You’re a passionate, experienced account manager: You have 3 plus years in a professional role including sales, marketing, and account management.
• You’re driven to increase revenue: You have a strong ability to achieve and exceed revenue quotas through sales strategies.
• You’re a relationship builder: you are excited to meet with clients by conducting quarterly business reviews to discuss their needs, performance metrics, and future initiatives.
• You’re an excellent communicator: Your ability to communicate with internal and external clients is above and beyond.
• You’re a team player: work collaboratively with cross-functional teams.
• You’re a self-starter: Driving revenue impact fires you up; you’re results-oriented and thrive in a fast-paced environment.

What You’ll Do:
• Develop and maintain relationships with key stakeholders and executive sponsors within assigned vendor and/or OEM customer accounts.
• Identify opportunities for upselling and cross-selling additional products and services to maximize revenue growth.
• Conduct regular account reviews, including usage trends, billing analysis, and solution performance.
• Serve as the lead liaison between customers and internal teams to ensure client deliverables are met within SLAs.
• Oversee onboarding, training, and implementation of new vendor and/or OEM partnerships and additional programs.
• Facilitate customer decision-making by gathering insights, making data-driven recommendations, and adjusting program direction accordingly.
• Manage special customer requests, such as product enhancements, contract updates, and new solution launches.
• Accountable for minimizing customer churn within the assigned book of business by driving retention strategies and ensuring customer satisfaction.

We offer a full suite of benefits including medical, dental, and vision along with paid holidays, time off for volunteering, wellness activities, and your birthday!

Authenticom believes in the importance of cultivating teams with diverse backgrounds and offering equal opportunities to all. We strive to create a welcoming, inclusive environment where every team member feels valued, and diversity is celebrated. All applicants must prove eligibility to work in the United States or Canada (no Visa sponsorship).