SaaS Implementation Specialist

Job Summary

A company is looking for a SaaS Implementation Specialist.

Key Responsibilities

• Onboard new CRM customers and oversee technical support operations
• Provide expert assistance on domain issues, web development troubleshooting, and CMS challenges
• Monitor performance metrics and collaborate on process improvements to enhance technical support services

Required Qualifications

• 3-5 years of experience in technical support management, web development, or related roles
• Experience with CRM software (e.g., Salesforce, HubSpot) and Microsoft Office Suite
• Bachelor's degree in Marketing, Information Technology, or a related field is preferred
• Strong technical background and ability to troubleshoot various issues
• Experience with data analytics and reporting tools is a plus