Senior Associate, Workforce Management

Job Summary

A company is looking for a Senior Associate, Workforce Management.

Key Responsibilities

• Develop, maintain, and update short-term staffing and forecasting models
• Monitor workforce adherence and interval coverage, providing recommendations
• Build dashboards and reporting tools to support planning and performance monitoring

Required Qualifications and Education

• 3-5 years of experience in workforce management, analytics, or scheduling
• Hands-on experience with workforce management platforms
• Familiarity with CCaaS platforms
• Proficiency in Google Sheets or Excel, including pivot tables
• Experience building dashboards in Looker, Metabase, or Google Analytics