Senior Cloud Support Engineer

Job Summary

A company is looking for a Sr. Cloud Support Engineer.

Key Responsibilities

• Serve as the primary point of contact for customer support and escalation cases
• Communicate status updates regularly to customers and collaborate with various teams
• Develop and implement proactive plans to address customer needs and troubleshoot issues

Required Qualifications

• 8+ years of experience in supporting large enterprise customers
• Strong knowledge of TCP/IP and advanced network security technologies
• Experience with systems installation, configuration, and administration of UNIX/Linux and Windows
• Demonstrable troubleshooting experience across networking and security technologies
• Bachelor's or Master's degree preferred