Senior Customer Success Manager - job 1 of 5

Job Summary

A company is looking for a Senior Customer Success Manager to manage customer relationships and drive long-term value.

Key Responsibilities

• Own and grow a strategic book of business valued at $2M+, ensuring customer retention and expansion
• Build and nurture long-term executive-level relationships to drive customer advocacy and satisfaction
• Provide strategic guidance across onboarding, integrations, and ongoing engagement to enhance customer success

Required Qualifications

• 5+ years of Customer Success experience in SaaS, managing a high-value book of business
• Proven ability to build executive-level relationships and navigate complex customer organizations
• Strong experience in leading multi-stakeholder implementations and change management initiatives
• Data-driven strategic thinker with a focus on identifying risks and opportunities for retention and expansion
• Experience in procurement, AP automation, or fintech industries is a plus