Senior Incident Manager

Job Summary

A company is looking for a Senior Incident Manager.

Key Responsibilities

• Drive critical customer escalations or platform outages to conclusion and resolution
• Compile and deliver frequent, high-quality communications to internal and external stakeholders
• Guide responses to customer-impacting security incidents and lead war rooms during outages

Required Qualifications

• Minimum of 3 years of experience in customer support, support escalation, and incident management
• Minimum of 2 years of experience leading security incident response in a cloud environment
• Bachelor's degree in Computer Science or a related field
• Hands-on experience with AWS, Azure, or GCP
• Linux/Unix administration skills are required