Senior Manager, Digital Sales

Job Summary

A company is looking for a Senior Manager, Digital Sales to lead the evolution of digital engagement channels.

Key Responsibilities

• Develop and execute a multi-channel digital engagement roadmap across web, mobile, chat, and social platforms
• Champion seamless digital user experiences to drive self-service and support growth
• Lead the implementation and continuous optimization of AI-driven chatbots and live chat systems

Required Qualifications

• 5-7+ years of experience in digital customer experience, product operations, or chat platform management
• Proven track record implementing and optimizing AI-powered chat and live chat solutions at scale
• Strong project management and vendor oversight skills
• Analytical mindset with experience tracking KPIs and using insights to drive strategy
• Ability to translate between technical and non-technical stakeholders