Senior Product Manager - job 16 of 50

Job Summary

A company is looking for a Senior Product Manager to drive business impact through the full product lifecycle in customer service operations.

Key Responsibilities

• Build innovative customer service platforms to enhance experiences for policyholders and support teams
• Align product roadmap with business goals to improve operational efficiency and customer satisfaction
• Prioritize feature development to maximize service efficiency and drive measurable business outcomes

Required Qualifications

• A minimum of 8 years of Product Management experience or related work
• Experience with enterprise platforms such as Salesforce or Five9
• Working knowledge of SQL, Looker, or other analytical tools is preferred
• Good understanding of agile processes and tools like Confluence and Jira
• Experience with service optimization, automation implementation, and AI integration